writing advice Archives

branding, language, language usage, language use, messages, writing advice

5 Steps to Consistent Brand Messaging, Language, and Style

1. Check your mission statement – Ask yourself some questions to explore your brand messaging, language, and style: Why are you in business? What are your core values? What’s your Unique Selling Proposition (USP)? If you have one, borrow keywords from your mission statement. Otherwise, follow the next step and create one through finding your “why” to keep your brand messaging, language, and style consistent.

2. Make it personal – Who do you want to reach? Think of the people you want to appeal to when you write your content, their problems, or what might keep them awake. In the process, you could have a story to tell. Add keywords and descriptions from it to your tagline, your website or blog copy, social media, press releases, and other marketing materials.

3. Find your voice – What kind of tone or mood do you want to convey in your marketing? What voice will you use to speak to your ideal customers? What kind of personality do you want to project? And does it align with your mission statement and values? Thinking about these aspects can help you arrive at more specific wording that can increase your brand recognition and form your overall messaging.

Example: In a brief video, Michael Monteforte, Jr. of Monteforte Law P.C. tells potential clients what motivated him to pursue estate planning, how he works with clients, and helps them. Also on their “About Us” page, the firm effectively explains what separates it from others; many firms don’t differentiate themselves from their competitors well. Michael comes across as a plain-spoken, clear communicator who cares about finding the right solutions for his clients.

4. Create a company style guide – It can help you clarify your wording, punctuation, email formatting, and other content, which can guide you or any employees. It may also set your design standards, from the logos and fonts to the colors you use. Update it regularly.

5. Enforce company communication policies – Once your style guide is in place, include it as part of an overall communications policy to ensure all your messaging stays on brand. Don’t stray from your talking points, which form the image you want to project. Do regular content or messaging audits. Your communications policy may also outline strategies for responding to a crisis.

Need help with your messaging to build your image and boost your success? Consider a free business writing coaching consultation.

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How do *you* keep your brand messaging consistent? Feel free to comment below.

Quotes

“Define what your brand stands for, its core values and tone of voice, and then communicate consistently in those terms.” ~ Simon Mainwaring

“If you don’t give the market the story to talk about, they’ll define your brand’s story for you.” ~ David Brier

Published Feb. 7, 2023

writing for accessibility, writing for readability

5 Ways to Write for Accessibility and Readability

1. Images – Create clear descriptions or “alternative text” for them in web pages, blog and social media posts, and e-newsletters to aid the visually or cognitively impaired. Add as much detail as possible within any limits on the number of characters. Alt text, however, isn’t the place for a link, a source citation, or more information irrelevant to the graphic featured. Write for accessibility — remove phrases like “image of” or “picture of” and get to the description in a complete sentence. MailChimp suggests avoiding images entirely if you can convey the same information in writing.

Example: NASA won praise for its 126-word alt text in a Twitter post featuring a photo of the early universe taken with the James Webb telescope. It begins: “The background of space is black. Thousands of galaxies appear all across the view. Their shapes and colors vary.” Yours don’t have to be that long, but they should be long enough to create a picture in someone’s mind.

2. Hashtags – Perkins Access suggests you capitalize the first letter in each word in a hashtag to help screen reading software pronounce it correctly.

Example: #EmailMarketing instead of #emailmarketing

3. Email headlines – Subject lines with specific wording can reveal the reason for and the topic of your message.

Example: Picked for you: light wash jeans (Levis®)

4. Links – Avoid the phrases “click here” or “learn more” in favor of words that describe the purpose of the link. Adding a benefit can influence clicks.

Example: Read more about planting healthy petunias.

5. Overall – When you write for accessibility, consider the entire language and structure of your piece. Is the wording clear and easy to understand, free of jargon and slang? If someone can’t see colors, images, or video, is the message still clear? Can someone skim the document and absorb everything?

Depending on their settings, some screen readers might not interpret punctuation correctly. For clearer sentences, punctuate properly. An “Oxford” or “serial” comma distinguishes items in a series (example: grapes, apples, and bananas).

Need help improving your content? A “makeover” can boost your engagement and help you get the right leads.

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How do you write for accessibility? Feel free to comment further below.

Quotes

“I do not care much about speaking in some jargon that perpetuates inaccessibility.” ~ Malebo Sephodi

“You might ‘know’ the person you’re writing to is not disabled. But you cannot guarantee your email will not be sent on to someone who is. Being inclusive from the start removes the risk.” ~ Elisabeth Ward

Published November 1, 2022

subheadings, titles, writing, writing advice, writing better, writing well, writing with clarity

5 Ways to Hook Readers With Your Subheadings

1. Move from the general to the specific. As one whiskey maker put it, “Don’t be vague — ask for Haig.”

Example: Scenarios for Changing Trusts
Revised: How to Divide Trust Assets Fairly

Another way to clarify your subheadings (and improve SEO) is to use questions people ask from Google’s Instant or Answer box or Answer the Public.

Example: When Should You Decant a Trust?

Several subheadings in a long article can form a table of contents.

2. Keep count – In a study of 100 million article headlines by digital marketing experts BuzzSumo, the top two most engaging headlines began with a number.

Example: 7 Ways NOT to Win an Argument

Numbers in headings can also help your SEO. For instance, many top-ranked pages have numbers in the titles and subheadings. They’re timeless attention-getters in ads and on magazine covers.

3. Add benefits – Think of subheadings as part of the content that helps promote your piece throughout. Feature a different benefit in each subsection.

Example: Sharpening Your Subheads to Build Engagement

4. Get active – Through action verbs and persuasive wording, subheads can lead into a call-to-action.

Example: “Listen to music ad-free and offline, free until December 6, 2022. Cancel anytime.” (Spotify)

5. Use moderation – Explain, but not too much. Leave some mystery with simplicity.

Example: How Sears Keeps its Promise

Interested in repurposing or re-posting your existing content? Consider a makeover to help increase impressions.

BOOST YOUR ENGAGEMENT

How have you used subheadings effectively? Feel free to comment further below.

Quotes

“Subheadings are like signposts for your readers.” ~ Cinden Lester

“Write subheads that reveal, rather than conceal, your contents.” ~ Ann Wylie, Wylie Communications

Comments? Suggestions? Need help with your communications? Contact me.

business writing, writing advice

5 Ways to Say Thank You

1. Tell a story – Among the many ways to say thank you, describe how the receiver of your message made you feel. Detail how they helped you or your company/organization and why their actions were memorable.

Example: “DeShawn, I’ll never forget the time when you and the team collected donations for our local food bank. Your efforts built morale as everyone worked together for the greater good. Thank you for coming up with this idea and for inspiring us to serve people in need in our community. We couldn’t have done it without you.”

2. Highlight the good – Name the qualities you admire in the person.

Example: “Mary, I truly appreciate your attention to detail. I never have to worry about an error in our inventory reports. Your quick response to my questions has also meant a lot to me. Thank you so much for all of your help.”

3. Simplify – Even a short sentence or two can make an impact.

Example: “Taylor, you’re the best. Thank you for your business throughout the year. Whenever you need more toner for your printouts, we’ll be happy to serve you.”

4. Be human – Imagine the person you want to thank sitting in front of you. What would you say to them? Write like you would speak — ditch the jargon and lose the formality. Express warmth and kindness sincerely and naturally. Add some enthusiasm. An appropriate quote can also make an impression.

Example: “As Shakespeare wrote, ‘Some are born great, some achieve greatness, and some have greatness thrust upon them.’ John, thank you for contributing to another profitable year. Your great dedication to our customers has added to our success. You’ve made quite a difference! As the new year approaches, I’d love to work with you again. All the best to you and yours.”

5. Borrow – If you’re struggling to find the right words, read 15 Different Ways to Say Thank You in the Business World or 20 Best Thank You Messages and Quotes to Show Customer Appreciation. Make the wording your own.

Could your “thank you” note use a dash of class? Feel free to comment below.

Quotes
“As we express our gratitude, we must never forget that the highest appreciation is not to utter words, but to live by them.” ~ John F. Kennedy

“I would maintain that thanks are the highest form of thought and that gratitude is happiness doubled by wonder.” ~ G.K. Chesterton

advertising guidelines, writing advice

5 Types of Industry Advertising Guidelines to Follow

1. Law – Based on a landmark 1977 case (Bates v. State Bar of Arizona, 433 U.S. 350, 377), in 1988, the American Bar Association (ABA) issued its Aspirational Goals for Lawyer Advertising. It offers “essential ideas on how lawyers can advertise in an effective yet appropriate fashion.” Beyond industry ethics, you may also need to follow laws in the state where a firm or organization practices, apart from any content or privacy rules.

2. Real estate – The National Association of REALTORS® has its own Code of Ethics & Standards of Practice for its residential real estate agents. They include advertising guidelines. Beyond the federal Fair Housing Act requirements, REALTORS® may also need to meet state and local fair housing laws.

3. Senior living communities – The Fair Housing Institute effectively summarizes terms these communities can use in their advertising to comply with the federal Fair Housing Act. Like real estate agencies, these residences should also comply with the Housing and Urban Development’s Fair Housing Advertising, Part 109 rules.

4. Health care – The Health Insurance Portability and Accountability Act (HIPAA), enacted in 1996, was intended to “improve the efficiency and effectiveness of the health care system” and includes protections for the privacy of health information. What does this have to do with marketing or advertising? If you run a health care organization, you need to get permission before you gather information. Among the steps to take, you should remove any personally identifiable information. This extends to testimonials and reviews posted publicly, which shouldn’t include the patient’s name or the specific nature of any health issues they disclose. Violations can lead to severe fines.

5. Advertising in general – The Federal Trade Commission has published several advertising and marketing rules. “Under the law, claims in advertisements must be truthful, cannot be deceptive or unfair, and must be evidence-based. For some specialized products or services, additional rules may apply.” They cover such issues as:

advertising to children
standards for endorsements and testimonials
online advertising (including COPPA, the Children’s Online Privacy Protection Act and the CAN-SPAM Act for commercial emails)
telemarketing
claims in ads regarding health, the environment, and “Made in the USA.”

Which rules do you need to follow in your writing? Feel free to comment below.

Need help complying with industry guidelines in your content writing? Contact me.

Quotes

“Following the rules of your industry will only get you so far.” ~ Max McKeown

“There are rules to everything, even if nobody made them up, even if nobody calls it a game. And if you want things to work out well, it’s best to know the rules and only break them if you’re playing a different game and following those rules.” ~ Orson Scott Card

Published October 5, 2021