5 Ways to Write in Plain English

1. You are not your audience. Perhaps you become jumbled in jargon when you write and focus more on how you think you should sound. Talk about your article with a friend and record it or have someone take notes during the conversation. Apps, such as Dragon Dictation and iPhone’s Notes, can transcribe for you — these methods can humanize your writing.

2. Write to a friend (or pretend to). Some of us are self-conscious about being recorded.

3. Keep a journal. Some of my best, most open writing occurs when I jot in my journal. It’s like I’m talking to a therapist or a friend. It’s a great way to practice writing and to relax, and your words will flow more freely.

4. Read your writing aloud in a flat voice. Printing a copy helps. Sometimes what we see on-screen doesn’t match the printed page. Note any corrections or additions. Our ears can catch things our eyes don’t.

5. Let someone else read. If you’re open to constructive criticism, let a trusted friend or loved one read your writing. Another set of eyes can help you see more clearly.


Quotes

Incomprehensible jargon is the hallmark of a profession. ~ Kingman Brewster, Jr.

Even to a writer who is being intentionally obscure or wild of tongue we can say, ‘Be obscure clearly! Be wild of tongue in a way we can understand!’ Even to writers of market letters, telling us (but not telling us) which securities are promising, we can say, ‘Be cagey plainly! Be elliptical in a straightforward fashion!’ ~ William Strunk, Jr. and E.B. White, The Elements of Style.


Comments? Suggestions? Need help? Feel free to contact me.

Michelle Troutman
classywriting.com

5 Ways to Avoid Pompous Business Writing or “Business-ese”

Have you ever felt like you were drowning in pompous business writing? You know, the kind that stuffs jargon into every sentence, burying simple ideas under big words?

It might sound impressive, yet it builds walls between you and your audience. Leave the robospeak to AI and learn how to speak with your audience one-on-one.

See every step outlined in this blog in this YouTube video playlist.

1. Watch your wording – Do you use a “five-dollar” word when a “ten-cent” term will do? Unless it’s appropriate for your audience, drop the formality. Speak in plain English.

Example: utilize
Revised: use

A study found that people see writers who use overly complex language as less intelligent. Simpler terms come across as friendly and approachable. They ease understanding, keeping your readers focused.

2. Trim the fat – Sentences without a period in sight can tire readers’ eyes. Keep them to 16 or fewer words or an eighth-grade reading level.

3. Your subjects matter – Are you writing for busy CEOs who value concise information or recent graduates who need more details? To connect with readers and avoid pompous business writing, step into their shoes. Hang out in forums or social media groups they frequent.

Questions to ask:

  • Which questions do they ask?
  • Which language do they use?
  • Which topics are they interested in?
  • How can you explain concepts clearly?

Consider surveying them. Anonymous options can encourage open responses.

4. Get feedback – Show your writing to friends or colleagues you trust who know your audience. They can pinpoint language that might go over readers’ heads to help you pitch pompous business writing and sharpen your image.

5. Lighten up – “Never use a big word when a little filthy one will do.” ~ Johnny Carson. Like writing, humor is subjective. Some could find that quote shocking, while others might laugh.

Like a lecture that drones on, bland text, especially the passive voice, puts readers to sleep. Speak to them directly: stop commanding and start chatting with them. If your writing feels as stiff as concrete, as appropriate, soften it with a lighter touch.

For more creative turns of phrase, read 35 Overused Business Words with Alternatives by Cathy Miller.

Which words do you find pompous or stuffy? Feel free to comment below.


Quotes

“Clutter is the disease of American writing. We are a society strangling in unnecessary words, circular constructions, pompous frills, and meaningless jargon.” ~ William Zinsser, On Writing Well

“Boastful or arrogant writing is as repellent as a boastful or arrogant person.” ~Richard Palmer, Write in Style: a Guide to Good English

5 Words to Remove to Improve Your Writing

1. Assist — This word has positive connotations — its popularity isn’t surprising. It sounds a little stuffy, though. It’s good to keep it in your vocabulary, but alternate it with shorter and sweeter “aid,” “serve,” or “help,” depending on the meaning of the sentence and how it reads.

2. Utilize — It’s a little complex for plain English. As “Grammar Girl” Mignon Fogarty has said, “‘Utilize’ has some specific, appropriate uses. Biological organisms are properly said to ‘utilize’ nutrients. If you’re a general writer, however, it’s usually best to stick with ‘use.'”

3. Implement — It sounds important, and depending on its use as a noun or a verb, it can be hard to visualize its meaning. It’s not a verb for the lazy; it’s often used to mean “to put into use” or “to complete,” in the sense that a business has met a goal. So, for variety, “perform,” “complete,” “finish,” or if you’re not too harsh, “execute.”

4. Establish — It has its place. Sometimes “found,” in the sense that someone starts something, such as a business, works better.

5. Accomplish — Another lofty word, the simpler alternative, “achieve,” can also show results.


Quotes

“People who work in specialized fields seem to have their own language. Practitioners develop a shorthand to communicate among themselves. The jargon can almost sound like a foreign language.” ~ Barry Ritholtz

“There are two rules to good communication — say what you mean and mean what you say.” ~ Tim Phillips, Talk Normal: Stop the Business Speak, Jargon and Waffle


Comments? Suggestions? Need help? Feel free to contact me.

Michelle Troutman
classywriting.com

5 Common Business Writing Errors

1. Over-capitalization — Sometimes business owners capitalize the first letter of every word in their copy, with the idea that it will get more attention. Not every word in your marketing materials should be or needs to be capitalized. Keep the caps for proper names, job titles, etc.

2. You or I — If you refer more to yourself and your services in your materials than to your customers and their needs, think again. Rephrase those passages with more “you” references and emphasize how your products or services benefit your customers.

Example: Let’s connect, so I will give a quick overview of what I do.
Revised: Let’s discuss how Theracare can relieve your pain and get you back on your feet again. Call 555-867-5309 today.

3. Mismatched words — Make sure singular and plural words match. Otherwise, reading can become an awkward experience.

Example: Do you have old postcards stored away and want to do something with them? It could be mementos from people you know and places you’ve been.
Revised: Do you have old postcards stored away and want to do something with them? They could be mementos from people you know and places you’ve been.

4. Punk-tuation — Do you use question marks when you ask a question. Maybe you just love to add exclamation points for excitement! Perhaps apostrophes are they’re, but there in the wrong places. These are some of the most distracting punctuation errors, as you’ve probably just noticed.

5. Redundancy — Cut unnecessary words.

Example: Please RSVP.
Revised: RSVP.

You’ll often see it on invitations. RSVP is an acronym for the French phrase “répondez s’il vous plaît,” which means “respond if you please.” Those of us who truly find French a foreign language might not know what it means, and if you often see the acronym only, you can easily forget the meaning.


Quotes

“If your ad is peppered with misspellings and grammatical errors, not only will it make the description difficult to read, the buyer might wonder if the seller is as lazy about the way she cares for and packs her items as she is about grammar and spelling.” ~ Dawn and Bobby Reno, The Unofficial Guide to eBay and Online Auctions

“Spelling is the clothing of words, their outward visible sign, and even those who favour sweatpants in everyday life like to make a bella figura, as the Italians say –- a good impression –- in their prose.” ~ Mary Norris, Between You & Me: Confessions of a Comma Queen


Comments? Suggestions? Need help? Feel free to contact me.

Michelle Troutman
Classy Writing
207.332.8379
classywriting.com

5 Newsletter Best Practices

1. Send regularly — If you have an email newsletter, it’s easy to click “send” whenever you have something to share. Online or not, if you issue your newsletter only a few times a year, subscribers can easily forget about you and your offerings. At best, you should send an online newsletter at least once a week and at minimum — print or digital — quarterly, four times per year. This will help ingrain your business or organization in people’s minds to build trust with them to boost sales and/or memberships.

2. Keep a schedule — I’m for testing newsletter delivery at different times of day, especially for e-news, and certain days, for the best open rates. Some marketing experts suggest mid-week is best, others believe weekends work better. Let the results be your guide. Unless your experience shows otherwise, it’s best to commit to a delivery day, even if you can’t always publish at the same time. It shows follow-through, and people like consistency, which boosts your image, and again, builds trust.

3. Publish “sticky” content — No one wants to stay subscribed to a dull diatribe. You don’t have to stun everyone with every issue, but your content should offer value to readers beyond pitches. People tend to gravitate to content targeted to their interests and demographics. Pay attention to their questions or poll them to find good subjects. Publish readers’ comments or articles, which can increase your bond with them. Listen to their responses; for e-news, watch your unsubscribe rates and your newsletter and link open rates — and tweak headlines to catch readers’ clicks.

4. Make it a marketing tool — A newsletter is also an effective content arsenal. If you archive back issues at your website, optimize them for search engines. Link to them in blog posts, in comments, or in online forums you frequent. Give out copies at events; email helpful articles to your leads when you follow-up with them, and gain more subscribers. Many of these methods have helped me, and they can help you, too. Newsletters, combined with social media, a blog, and a website, form a powerful marketing combo.

5. Recycle — Again, work your existing content into other marketing platforms; you can save time and see returns. Repurpose your articles into blog posts, eBooks, articles for publications, PowerPoint presentations, social media posts, or other means, or do the reverse and reprint content from those sources in your newsletter (with permission, if necessary).

Need help with your newsletter?  Request a free e-news audit.  No strings attached, and nothing required to buy.  Just good, solid advice which can result in more leads and more money in your pocket.


Quotes

66% of Americans made a purchase as a result of an email from a brand — more than three times the number of people who bought in response to a Facebook message — 20%, or a text message — 16%. ~ Exact Target

…Marketers consistently ranked email as the single-most-effective tactic for awareness, acquisition, conversion, and retention…56 percent of respondents identified email as being most effective at retention, several points ahead of the second-most effective tactic (social media marketing). ~ Gigaom Research, Workhorses and Darkhorses: Digital Tactics for Customer Acquisition


Comments? Suggestions? Need help? Feel free to contact me.

Michelle Troutman
classywriting.com