Author: Michelle Troutman

Michelle Troutman has spent more than a decade crafting attention-getting newsletters and other content for service providers. She specializes in creating standout e-newsletters for law firms and economic development organizations. Her marketing and business administration background and education enhance clear and persuasive copy that speaks to the right clients. Through features in publications like "Attorney at Work" and "Law Fuel," and her e-newsletter and YouTube channel, she inspires service professionals to create engaging content. She enjoys helping businesses that sell their expertise reach their ideal customers.

branding, language, language usage, language use, messages, writing advice

5 Steps to Consistent Brand Messaging, Language, and Style

1. Check your mission statement – Ask yourself some questions to explore your brand messaging, language, and style: Why are you in business? What are your core values? What’s your Unique Selling Proposition (USP)? If you have one, borrow keywords from your mission statement. Otherwise, follow the next step and create one through finding your “why” to keep your brand messaging, language, and style consistent.

2. Make it personal – Who do you want to reach? Think of the people you want to appeal to when you write your content, their problems, or what might keep them awake. In the process, you could have a story to tell. Add keywords and descriptions from it to your tagline, your website or blog copy, social media, press releases, and other marketing materials.

3. Find your voice – What kind of tone or mood do you want to convey in your marketing? What voice will you use to speak to your ideal customers? What kind of personality do you want to project? And does it align with your mission statement and values? Thinking about these aspects can help you arrive at more specific wording that can increase your brand recognition and form your overall messaging.

Example: In a brief video, Michael Monteforte, Jr. of Monteforte Law P.C. tells potential clients what motivated him to pursue estate planning, how he works with clients, and helps them. Also on their “About Us” page, the firm effectively explains what separates it from others; many firms don’t differentiate themselves from their competitors well. Michael comes across as a plain-spoken, clear communicator who cares about finding the right solutions for his clients.

4. Create a company style guide – It can help you clarify your wording, punctuation, email formatting, and other content, which can guide you or any employees. It may also set your design standards, from the logos and fonts to the colors you use. Update it regularly.

5. Enforce company communication policies – Once your style guide is in place, include it as part of an overall communications policy to ensure all your messaging stays on brand. Don’t stray from your talking points, which form the image you want to project. Do regular content or messaging audits. Your communications policy may also outline strategies for responding to a crisis.

Need help with your messaging to build your image and boost your success? Consider a free business writing coaching consultation.

BOOK A COACHING SESSION

How do *you* keep your brand messaging consistent? Feel free to comment below.

Quotes

“Define what your brand stands for, its core values and tone of voice, and then communicate consistently in those terms.” ~ Simon Mainwaring

“If you don’t give the market the story to talk about, they’ll define your brand’s story for you.” ~ David Brier

Published Feb. 7, 2023

business blogging, business communication, business writing, tone, writing better, writing well, writing with clarity

5 Ways to Boost Your Writing Style and Tone for Business

1. Know the purpose of your document. Let it determine the appropriate writing style and tone.

Emails: People often write them like they speak, with relaxed language, using contractions and slang (“Let’s talk soon.”). Depending on company culture, internal memos may use more formal wording, forgoing humor and emojis. It may use neutral pronouns to remove potential bias.
Articles, web pages, newsletters, social media, and blog posts: Those that inform can include more neutral wording than those that entertain. If you want to interest people in buying a product or a service or to support something, you may use persuasive wording with psychological triggers, like emails warning of a sale that will end soon.
Crisis communications: When an emergency strikes on a mass scale, consider the gravity of the situation. Serious topics, such as widespread layoffs, a mass killing, or a harmful virus need care and sensitivity. Depending on the circumstances, it’s more empathetic to deliver the news by phone, video, or in person.

2. Simplify. Large blocks of text can be hard to read online, especially without proper formatting. Shorter words, sentences, and paragraphs free of jargon are easier to read. Add a list or bullet points to reduce blocks of text to improve scannability. Write in an active, rather than a passive voice, which fosters complex words and phrases.

3. Clarify. Explain complex concepts. Use examples. Add links to boost comprehension and save words. Insert images if they will enhance your explanation.

4. Show empathy, respect, and sincerity. Think about who your reader is, where they’re at, and what they struggle with.

End your email with a greeting.
Use the words “please” and “thank you” as appropriate.
Consider writing for inclusivity: different races, ethnicities, and people with disabilities.
Consider how readers from another culture may interpret your message.

5. Proofread. As a Forbes article declared, typos, especially lots of them, can make you look sloppy or “kill your brand.” Spell-checking software maker Grammarly reported in their study of 100 LinkedIn profiles of native English speakers that it can affect a professional’s ability to be promoted. They found that the profiles of people who weren’t promoted to a director-level position in the first ten years of their careers had 2.5 more errors than those who advanced.

Need to improve the tone or other parts of your writing to boost your image and your success? Consider a business writing coaching session.

BOOK A COACHING SESSION

What kind of tone works for you in your writing? Feel free to comment below.

Quotes

“Don’t you type at me in that tone of voice.” ~ Anonymous

“A writer doesn’t have a soundtrack or a strobe light to build the effect she wants. She has conflict, surprise, imagery, details, the words she chooses, and the way she arranges them in sentences.” ~ Adair Lara

writing advice, writing apps, writing better, writing tools

5 Writing Apps to Improve Your Content

1. Relatedwords.org – If you need the right word, a more specific term, or a synonym, this is among the writing apps that will find related terms for you. It works as an electronic thesaurus or a word association generator.

For example, the top results for the word “energy”:

Kinetic energy
Work
Radiant energy
Vitality
Electricity

And the word lists can run long. You may click on each for a definition with the option to find more related words. They can help you compile article topics and outlines.

2. Ludwig.guru – This app shows how to use a word or phrase properly in a sentence and offers definitions and alternate terms. It works in other languages, too, such as Latin. And you can even find out which terms are popular to get a better sense of common usage. For example, “Take a shower” is used 80 percent of the time versus “have a shower” at 20 percent. The premium version gives you unlimited queries and more search results, together with an advanced filter library. Desktop or mobile versions are available.

3. Headline Generator – This tool by Content Row will create headlines based on one word. It scores their quality on a 1-100 scale and can analyze them for their strengths (their word count, whether it’s positive, negative, or neutral) and for improvement. It also filters the results by category, including whether a headline qualifies as “clickbait.” Other tools in the kit include lists of trending topics, a word counter, and a title case converter. To make headlines and use the editor, you must register for free.

4. Wave Web Accessibility Evaluation Tool – This browser add-on helps you find which parts of a document are missing alt text, which can affect whether people with disabilities can understand it. It also analyzes design elements, including contrasting colors, font sizes, and navigational structure. It covers many of the common Web Content Accessibility Guidelines (WCAG). You can also enter a website address for analysis.

5. Searchresponse.io – This tool offers results based on terms you search for to reveal what people ask in search engines, their related searches, and keywords. It’s like a combo of Google, Google Ads’ Keyword Planner, and answerthepublic.com. Under the free plan, searches are limited. Other apps, like Ahrefs and BuzzSumo, go one step further and veer into content analysis for engagement based on search terms. But this app helps you gauge your options and the level of interest in a topic, especially for Search Engine Optimization (SEO).

Have you tried every tool and are still unhappy with your writing? Get help turning your gibberish into everyday English.

BOOK A FREE COACHING SESSION

What are your favorite writing tools? Feel free to comment below.

Quotes

“Having a set of writing tools helps when you get lost in your writing process. And we all get lost sometimes.” ~ Leigh Shulman

“You have certain writing tools but generally creating something from nothing makes one quite mad and Cynthia and I are quite mad, you know.” ~ Barry Mann

Published December 6, 2022

writing for accessibility, writing for readability

5 Ways to Write for Accessibility and Readability

1. Images – Create clear descriptions or “alternative text” for them in web pages, blog and social media posts, and e-newsletters to aid the visually or cognitively impaired. Add as much detail as possible within any limits on the number of characters. Alt text, however, isn’t the place for a link, a source citation, or more information irrelevant to the graphic featured. Write for accessibility — remove phrases like “image of” or “picture of” and get to the description in a complete sentence. MailChimp suggests avoiding images entirely if you can convey the same information in writing.

Example: NASA won praise for its 126-word alt text in a Twitter post featuring a photo of the early universe taken with the James Webb telescope. It begins: “The background of space is black. Thousands of galaxies appear all across the view. Their shapes and colors vary.” Yours don’t have to be that long, but they should be long enough to create a picture in someone’s mind.

2. Hashtags – Perkins Access suggests you capitalize the first letter in each word in a hashtag to help screen reading software pronounce it correctly.

Example: #EmailMarketing instead of #emailmarketing

3. Email headlines – Subject lines with specific wording can reveal the reason for and the topic of your message.

Example: Picked for you: light wash jeans (Levis®)

4. Links – Avoid the phrases “click here” or “learn more” in favor of words that describe the purpose of the link. Adding a benefit can influence clicks.

Example: Read more about planting healthy petunias.

5. Overall – When you write for accessibility, consider the entire language and structure of your piece. Is the wording clear and easy to understand, free of jargon and slang? If someone can’t see colors, images, or video, is the message still clear? Can someone skim the document and absorb everything?

Depending on their settings, some screen readers might not interpret punctuation correctly. For clearer sentences, punctuate properly. An “Oxford” or “serial” comma distinguishes items in a series (example: grapes, apples, and bananas).

Need help improving your content? A “makeover” can boost your engagement and help you get the right leads.

POLISH YOUR WRITING FOR BETTER RESULTS

How do you write for accessibility? Feel free to comment further below.

Quotes

“I do not care much about speaking in some jargon that perpetuates inaccessibility.” ~ Malebo Sephodi

“You might ‘know’ the person you’re writing to is not disabled. But you cannot guarantee your email will not be sent on to someone who is. Being inclusive from the start removes the risk.” ~ Elisabeth Ward

Published November 1, 2022

business communication, business writing, content, content ideas, writing advice, writing better

5 Best Practices for Repurposing Content for Business

1. Check your tags – When repurposing content, add hashtags to social media posts and vary the amount. More or fewer can influence the results. Tag people or companies who may be interested in your content or any you name in your post.

A woman sitting at a desk thinking while repurposing content.

2. Add images – A picture can stoke curiosity. Nielsen Norman Group studies indicate online photos should be informative. People tend to ignore decorative pictures and favor those with real people. Also, some social posts perform better with or without photos. Experiment.

3. Track links – Generally, those at the top of an article or newsletter, where people tend to look first, may perform better than ones in the middle or at the end. Also, it depends on the platform. LinkedIn posts with offsite links might not see as much exposure, so links in the body of a post there can get fewer impressions than those in a comment.

4. Test your headlines – If you resend an e-newsletter or recycle a post, try another headline. If possible, include an emoji. For blog posts, which are sometimes optimized for search engines, research keywords people search for and questions people ask to tweak your headline and help increase your visits or impressions.

5. Edit – Rewriting your content to improve it can increase the odds people will read it. A social media algorithm may prefer a well-written post over one with errors. Editing especially helps blog posts, which can benefit from more precise keywords and to follow Google algorithm trends, in-depth, research-based text.

Need help reposting or repurposing content? A content repurposing service can make over your business content to improve the results and help you gain the right leads.

BOOST YOUR ENGAGEMENT

How do you repurpose your content? Feel free to comment further below.

Quotes

“Rather than waste or eliminate items which you don’t currently use, discover a new way to improve and enjoy their value.” ~ Susan C. Young

“Content repurposing is about getting the maximum return from every single piece of content you create. Content repurposing can take many forms, and there are lots of different and creative ways you can repurpose your content, but every content creator must repurpose.” ~ Amy Woods